FREQUENTLY ASKED QUESTIONS
How do I register?
You register at our shop for free and without any obligation. Simply click on the "Register" button on the homepage. After a successful registration you will receive an e-mail asking you to send us your business license including your tax and phone number. This information can be sent to us by mail, e-mail or fax. Once we have received your business licence, you will automatically receive your activation information by e-mail.
Since your activation is done manually, please be patient, as this process could take some time. Now you can use all the features of the shop and enter your first order.
How can I order from wholesale.lamaloli.com?
Order is valid only for qualified traders (with a business license or a commercial tax number). Once qualified and approved by LamaLoLi, you can order online.
Why can't I see any prices?
Since we are a wholesaler, only authenticated traders are able to see our wholesale prices. If you have a business, you can easily register for free. Please follow the registration process described in this help section. Once you have been successfully registered, you can convince yourself of our low prices.
How do I place an order?
Browse and choose what you want to order.
Add it to your shopping bag by clicking the "add to shopping basket button".
To view your order "click the check out button".
To make a payment "select payment method".
Review and submit your order.
After placing your order, an email confirmation will be sent to you.
Note: All orders must be paid for in advance.
How do I redeem a coupon?
Add the desired items to your shopping cart and click on "checkout"
Apply your coupon.
If you have not yet registered, please do it now.
In the "order summary" you will see the coupon or discount value and the reduced total amount of your purchase.
Conclude the payment process.
If you would like to learn more about the validity and the minimum order value of your coupon or discount or additional terms, please gather the information from the respective redemption conditions.
How long are the offers valid?
Please understand that our offers are valid only while stocks last. If an item is sold out, it is automatically deleted from the shop. We reserve the right that mistakes for the stock availability can happen.
When do I get a discount?
If you want to place an order above 5.000 € or more please contact us by email to email@example.com. We will send you an individual offer.
Is it possible to reserve goods?
Yes, it is - in a reservation you have the opportunity to plan in advance, buy the goods even before they arrive to our warehouse, and receive up to 15% discount!
How does it work?
Simply, go to wholesale.lamaloli.com and click the reservation banner on the right hand side on the bottom of the home page.
Add products to your basket. Each product has its estimated time of arrival.
Up to 10% discount will be calculated at checkout.
The 10% security deposit payment will be deducted from final invoice.
In order to secure your reservations, please pay the security deposit via credit card, PayPal or money wire. Note that the security deposit paid is non-refundable.
Note: you cannot mix reservation with regular order.
What happens now?
We will inform you the goods arrive in our warehouse.
We will ask forthe balance payment.
We will ship your order after balance payment has been cleared.
Item's availability is published for all items on our site and is subject for change.
Shipment costs in the pro-forma invoice are estimated and will be calculated after the goods arrived.
How often do you receive new items in your shop?
In our shop you will find new articles daily. It may even happen that an originally sold-out item re-appears again in the shop. The new products are dynamically and automatically activated so that anytime there are new products available. In a newsletter, we will inform you about special-offers with products published at a certain time.
3. PAYMENT AND INVOICING
What payment methods are accepted?
The payment is taken during the ordering process. Please note that the shipping takes place only after a successful payment.
By credit card: We accept Visa and Master-/Eurocard. The credit card is being charged after the order was made, prior to the shipment of goods.
PayPal: With PayPal you can also pay by debit entry. Sign up for free at PayPal and choose your preferred payment method. PayPal allows you as a buyer and us as a seller a secure transaction over the Internet.
Cash in advance: In case of cash in advance the total is paid to LamaLoLi's bank account. All bank fees will be charged to your account. Please don't forget to mention your order number. The bank details will be sent to you in an order confirmation email. Once the money transfer has been received by us, your order will be sent, immediately.
In case of advance payment the order takes a little more time to arrive, as the money transfer can last up to 14 working days depending on the bank.
If you make your transfer from abroad, please don't do any regular foreign remittance but SEPA in order to avoid additional bank fees. Please always mention your IBAN and SWIFT/BIC details. In the case additional bank charges incur, due to an incomplete international transfer, those will be charged to you.
IBAN DE92 3003 0880 0002 8100 18
HSBC Trinkaus & Burkhardt AG
Koenigsallee 21, D - 40212 Düsseldorf
Do the shown prices include VAT?
Our selling prices are net prices (excl. VAT). The charged VAT is calculated and shown in the shopping cart and the following ordering process. Please note the following rules in determining of the VAT in the ordering process : domestic customers pay the VAT currently applicable in Germany. Foreign customers who have their headquarters within the EU, and possess a (valid) VAT do not pay VAT. Foreign customers who have their headquarters within the EU and possess no (valid) VAT ID pay the VAT that is currently applicable in Germany. Foreign clients who have their headquarters outside the EU, doesn't possess to pay VAT.
How much does shipping cost?
Costs for shipping and handling as well as insurance are calculated separately for each item article. Orders containing only one item article are subject to minimum charge fee.
The total cost of shipping and handling, as well as the total amount of insurance costs do not depend on the actual amount of cartons being used for shipping the order.
LamaLoLi.com can at their discretion choose the packaging material and method of packaging. Therefore method of packaging and packaging material might vary.
Purchases from outside of the EU, for example from Switzerland or Norway, will be shipped DDU (delivery duties unpaid). Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Example for shipment to the UK:
4.50 € per assortment / Minimum shipment: 7.80 €
1 assortment: 7.80 €
2 assortments: 2 x 4.50 € -> 9.00 €
3 assortments: 3 x 4.50 € -> 13.50 €
4 assortments: 4 x 4.50 € -> 18.00 €